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At Ortho Relief UK, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a simple and hassle-free return process.
You have 30 days from the date you receive your order to return your items. Items must be unused, in their original condition, and returned with their original packaging, tags, and accessories. Our support team will assist you throughout the entire return process.
Restocking Fee: £0 – we do not charge any restocking fees for returns.
Return Window: You have 30 days from the date of delivery to return your items.
Item Condition: Items must be unused, in their original condition, and returned with their original packaging, tags, and accessories.
Easy Returns: Our support team will guide you through the entire process.
Restocking Fee: £0 – we do not charge any restocking fees for returns.
For defective or incorrect products: No charge to the customer. This applies when the item received is incorrect, damaged during transit, or otherwise defective.
For change-of-mind returns: The customer is responsible for the actual return shipping costs. This applies when the customer ordered the wrong item, the item does not fit their needs, or they no longer want it. Original shipping costs are non-refundable.
1. Contact Us: Send an email to contact@ortho-relief-uk.com with your order number and the reason for the return.
2. Pack Your Item: Carefully repack the item in its original packaging, including all accessories, tags, and documentation.
3. Ship It Back: Send your return according to the instructions provided in your return authorization email. You may use the carrier or shipping method recommended in that email.
Inspection: Once we receive your return, we will inspect the item to ensure it meets our return requirements.
Refund Timeline: Once approved, your refund will be processed. Please allow up to 10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.
If you would like to exchange your item for a different size, colour, or product, please contact us at contact@ortho-relief-uk.com, and we will help you arrange a quick exchange.
For hygiene and safety reasons, certain items cannot be returned. These products will be clearly marked as non-returnable on their product pages.
Please visit our FAQ page or contact our Customer Support Team.
Store Name: Ortho Relief UK
Address: 60 Rue François 1er, Paris, 75008, France
Email: contact@ortho-relief-uk.com
Phone: +33 1 89 62 44 38
Customer Service Hours: Monday to Saturday, 9:00 AM to 5:00 PM (London Time)
Response Time: We strive to respond to all inquiries within 1–2 business days.